Shuttle Service & Loaner Vehicle Information

Drivers from Baltimore, Towson, Ellicott City, and Reisterstown, if your vehicle is being serviced here at BMW of Owings Mills we offer loaner vehicles and a shuttle service to take you where you need to go while your car is with us. Getting your vehicle serviced with us is more convenient than ever!

To take advantage of our Shuttle Service or to get a loaner vehicle, simply make your selection under “Transportation Options” in the online service scheduler.

If you want to use a loaner vehicle:

In order to better serve our customers by making more loaner vehicles available, you may only reserve a loaner vehicle when the total time needed to service your vehicle is 1.5 hours or more. Please remember, for vehicles requiring less time to service, we also offer a comfortable lounge with wifi and complimentary coffee and a courtesy shuttle that will not only take you to your home or office but will also pick you up when your vehicle is ready.

As always, if you are reserving a loaner vehicle, please be sure to bring in your valid driver’s license, proof of insurance, and a valid credit card. If you did not purchase your vehicle at BMW of Owings Mills and/or have not utilized a loaner vehicle at BMW of Owings Mills in the last 24 months, you will be responsible for a $500.00 hold on your credit card at time of checkout which will be released when the loaner vehicle is returned. As always, all persons driving a loaner vehicle must be 21 years of age. Additionally, refueling of loaners is the responsibility of the customer and you will be charged to refuel if returned with less fuel remaining than when loaned. ALL loaner vehicles must be returned the evening of the repair completion or by 9 am the following morning to avoid a $69.95 per day late fee.

If you want to use our Shuttle Service:

Our Local Shuttle Service is available on Monday through Friday.
The first shuttle leaves the dealership at 7:30 am.
The last shuttle arrives at the dealership at 6 pm.

If you decide to wait on your car:

Waiting couldn’t be easier. We offer these other amenities available while you wait:
Child-Friendly Waiting Area
Customer WiFi Internet
Dining Nearby
Shopping Nearby

Here at BMW of Owings Mills we want to make getting your car serviced as convenient as possible. Using the service scheduler attached to this page, easily pick what transportation option you wish to use and we’ll make the arrangements to allow you to get where you need to go. Whether you want to schedule for a loaner, or for a shuttle to drop you off and pick you up when your vehicle is ready, we offer these transportation options to make life a little easier while your vehicle is being serviced.

Schedule Service